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Frequently Asked Questions

What are the Transit District's office hours?
What are your operating hours and scheduled holidays?
What is a transfer and how does it work?
Whose transfers do you accept?
Are discounts available?
Where can I purchase tokens?
What is your service area?
How frequently do buses run?
How can I get a schedule sent to me?
How can I get a reasonable modification to use services?
What are the eligibility requirements for Door-to-Door services?
How do I use the Door-to-Door services?
Do you accept credit cards?
How do I register a complaint?
What is the base fare for bus service?

What are the Transit District's office hours?
Office hours are from 8:30 A.M. to 5:00 P.M., Monday through Friday.
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What are your operating hours and scheduled holidays?
Different services operate during different hours. The hours are listed with each service schedule. All schedules are available on this web-site. The Transit District's office is closed during the following holidays: New Years Day, Dr. Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

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What is a transfer and how does it work?
Transfers are free and are issued to passengers who need to use a second bus to complete their trip. Passengers should ask for a transfer as they board the first bus. Transfers are only good for the next bus. When you board the second vehicle give the transfer to the driver.

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Whose transfers do you accept?
In Norwalk we accept appropriate transfers from all WHEELS routes, the Westport Service, Coastal Link, 7 Link and CT Transit Route 41. CT Transit transfers are not accepted for travel on WHEELS Route 13 at the WHEELS hub.

In Westport we accept transfers from the Coastal Link and WHEELS.

On the Coastal Link we also accept transfers from the Milford Transit District, Greater Bridgeport Transit, and CT Transit.

On the 7 Link we accept transfers from Housatonic Area Regional Transit (HART).

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Are discounts available?
Door-to-Door service recipients may purchase fare tickets at a discounted rate of 10 tickets for $24.00.

For the WHEELS bus service, and all shuttle service, tokens in bags of 10 ($13.50), 20 ($27), and 40 ($54) are available at the Transit District office and Norwalk Bank and Trust in Norwalk. Bus riders with disabilities, those over 65 and persons with Medicare cards can purchase a 10 ride card for $7.50 at the Transit District office.

For the Westport service a 10 ride discount card is available for $13.50 at the Human Service office at Westport Town Hall, Westport Center for Senior Activities, United Hudson Bank in Westport, and the Transit District's office. Bus riders with disabilities, those over 65, and persons with Medicare cards can purchase a 10 ride card for $7.50 at the Human Service office at Westport Town Hall or the Transit District office.

For passengers using both Metro-North and a fixed route and/or shuttle service a UniTicket is available. The UniTicket is a combined monthly rail and bus pass. It offers a substantial discount over the regular cost of the fixed route and shuttle services. UniTickets are available from Metro-North.

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Where can I purchase tokens?
Tokens are available at:

Norwalk Transit District Office
275 Wilson Ave, Norwalk
WHEELS • Route 10 | Ruta 10
  Norwalk Bank & Trust
605 West Avenue, Norwalk

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What is your service area?
The Norwalk Transit District has extensive bus service in Norwalk and Westport and operates services through Fairfield, Bridgeport and Milford to the east, and Wilton, Redding, Ridgefield and Danbury to the north. We also offer a transfer to the CT Transit system in Norwalk for travel west through Darien, Stamford and Greenwich.

We operate the mandated Americans with Disabilities Act (ADA), Door-to-Door service for people with disabilities, in the region from Greenwich through Westport, and offer some Door-to-Door services for residents of Wilton and New Canaan.

We also oversee the Commuter Connection shuttles in Greenwich. These shuttles take passengers from the railroad station to employment sites in Greenwich in the morning and back again in the evening.

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How frequently do buses run?
Service frequencies or headways are shown on the schedule of each service. Please see the schedule of the specific service you wish to use.

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How can I get a schedule sent to me?
You can ask for a schedule on the "contact us" section of the web-site, or call us at 203-852-0000. Please let us know which service you are requesting a schedule.

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How can I get a reasonable modification to use services?

Norwalk Transit District is committed to serving persons with disabilities. We back this commitment by providing services that make public transportation both easy and affordable for persons with disabilities.

The Americans with Disabilities Act (ADA) specifically provides that transportation entities are required to make service related reasonable modifications and accommodations to policies, practices, and procedures, to avoid discrimination and to ensure that any individual’s disability does not preclude her/him from having full access to our services. If you would like to request a reasonable modification or if you want to find out more about reasonable modifications call (203) 299-5180 and follow the process below:

  • Indicate you are requesting a reasonable modification to use a Norwalk Transit District service
  • Give your name and any other pertinent contact information
  • Tell us which service you are using (bus, shuttle or door-to-door services) or access to our facility
  • Provide the specific details of the modification request
Once we have gathered this information, we will work with you to provide a reasonable modification.

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What are the eligibility requirements for Door-to-Door services?
The eligibility requirements for door-to-door services for persons with disabilities is based on the Americans with Disabilities Act and are listed in our on-line application form or the on-line brochures for those services.

In addition to ADA service, in Westport and Stamford Door-to-Door service is available to seniors.

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How do I use the Door-to-Door services?
All Door-to-Door services require advance reservations and the use of tickets for payment. Please refer to the individual service information on the web-site for further details.

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Do you accept credit cards?
Yes, we now accept credit cards (Visa and Mastercard). Call (203) 299-5160 for more information.

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How do I register a complaint?
If you have a complaint or a compliment you can write us in the "contact us" section of this web-site. You can also call us at 203-852-0000 and select the service that relates to your comment. We will log your comments and follow-up with a response, if one is required, within a reasonable period of time. If your complaint is related to the Americans with Disabilities Act (ADA) or your civil rights under Title VI, please go to the ADA complaint form or the Title VI complaint process and follow the directions.

All customer complaints, including ADA and Title VI complaints, will be coordinated by the:

Manager of Planning and Marketing
Norwalk Transit District
275 Wilson Avenue, Norwalk, CT 06854
203-852-0000 extension 2164
CustomerService@norwalktransit.com

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What is the base fare for bus service?
The base fare for all bus and shuttle services is $1.50.

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Norwalk Transit District | 275 Wilson Avenue, Norwalk, CT 06854 | 203-852-0000
© 1999 - 2010, Norwalk Transit District. ALL RIGHTS RESERVED.