Services for the Elderly & People with Disabilities | TOWN-TO-TOWN | (Non ADA)

The Norwalk Transit District, in cooperation with the municipalities of Westport, Norwalk, and Wilton, provides intertown door-to-door transportation service to qualified residents of these communities who wish to travel between towns in Southwestern Connecticut.

Becoming Eligible

Eligibility Process:
Before using TOWN-TO-TOWN door-to-door service, you must complete the ADA Eligibility Certification Request form.  This form is used for all door-to-door services provided by the Norwalk Transit District, although TOWN-TO-TOWN is a non ADA service.   It is important that you complete the entire form so we can provide you with the best possible service. Mail the completed form to the:

Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854

Download ADA Eligibility Form>>
Upon receipt of your completed form we will contact you to verify information provided if necessary.  We may also seek professional verification of your disability during the process.  If you are approved, you will receive your identification card and a service description brochure in the mail.  After you become eligible, the Norwalk Transit District will recertify you every three years

Fare tickets are valued at $3.00 individually or discounted at 10 tickets for $24.00.  TOWN-TO-TOWN passengers pay two tickets for a one-way trip across one town line and three tickets for a one-way trip across two or more town lines.

Purchasing Fare Tickets
Fare tickets must be purchased in advance as the drivers do not accept cash. Fare tickets must be given to the driver before boarding the vehicle. Transportation will not be provided without the proper fare ticket.  Fare tickets may be purchased in person or by mail at:

Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854

(make checks payable to Norwalk Transit District in the exact amount) Or over the phone using a credit card (Visa or Mastercard).  Call (203) 299-5160 for more information.

Using the Service

Reserve Your Ride
(203) 299-5180 (Voice)
Monday through Friday, between 8 am and 5 pm, the day before your trip or earlier.

Trip Information
Tell the dispatcher the day you need service, your ID card number or your name, the pick-up and destination addresses, your appointment and return times, and if you have a personal attendant (person providing assistance) or will need special assistance.

The dispatcher does an excellent job, but it is inevitable that some trips will be more difficult to schedule at certain times. You will be most satisfied with our service if you can be flexible about your requests.

Getting Ready
Passengers should plan to be ready 15 minutes before their scheduled pick-up time and have their fare tickets in hand. Once passengers receive their ID card in the mail, it is a good idea to keep it on their person while using the service.

Driver Wait Times
To avoid delaying other passengers, drivers can only wait 5 minutes for passengers on all outgoing and return trips.

Traffic delays or other problems may sometimes result in an unavoidable late pick-up. Please wait at least 15 minutes after your scheduled pick-up time before calling us to inquire about your ride. We will make every effort to pick you up on time.

Trip Changes
Trip changes or requests for service cannot be made with the driver. All trip scheduling and destination changes must be made by calling the dispatcher prior to your trip.

Service Standards

You must notify us of your cancellation at least 2 hours before your scheduled pick-up time so that our vehicles will be free to serve other passengers. Cancellations not made in accordance with the above will be treated as a "no show".

Misuse of Service
The Norwalk Transit District reserves the right to deny service to passengers who chronically misuse the service. Passengers who have more than 3 "no shows" during a month may have their riding privileges suspended for one month. This rule will not apply to weather-related cancellations.

Ice and Snow
If at all possible, please keep your entry way and driveway clear of ice and snow. This will make it safer for our vehicles to get to you.

As a courtesy to others, smoking, eating or drinking on vehicles is prohibited at all times.

Please help us by not offering tips to drivers as they cannot be accepted.

Trip Purpose
Certified passengers from Westport, Norwalk and New Canaan may use the door-to-door service to travel within the Southwest Region for any reason...medical, employment, education, shopping or social.  Residents of Wilton are restricted to medical trip purposes only. 

Passenger Assistance

Reasonable Modification
Norwalk Transit District is committed to serving persons with disabilities. We back this commitment by providing services that make public transportation both easy and affordable for persons with disabilities.

The Americans with Disabilities Act (ADA) specifically provides that transportation entities are required to make service related reasonable modifications and accommodations to policies, practices, and procedures, to avoid discrimination and to ensure that any individual’s disability does not preclude her/him from having full access to our services. If you would like to request a reasonable modification or if you want to find out more about reasonable modifications call (203) 299-5180 and follow the process below:

  • Indicate you are requesting a reasonable modification to use a Norwalk Transit District service
  • Give your name and any other pertinent contact information
  • Tell us which service you are using (bus, shuttle or door-to-door services) or access to our facility
  • Provide the specific details of the modification request
Once we have gathered this information, we will work with you to provide a reasonable modification.

Driver Assistance
The door-to-door transportation service has a diverse fleet of vehicles and drivers receive intensive training in defensive driving and sensitivity to the special needs of the elderly and persons with disabilities. However, they do not enter homes and do not go beyond the lobby of a building.

Personal Care Attendants and Companions
If you have a personal attendant/aide accompanying you on a trip, please let us know when reserving your ride. That person may ride for free. They must be picked up and dropped off at the same location as you and must be capable of providing any assistance you require. Companions may accompany you but must pay the appropriate fare ticket for the trip.

Shopping Bags/Carry-Ons
Please limit the number of shopping bags/ carry-ons to no more than four. Drivers will be happy to assist you with loading and unloading your packages to the door.

Safe Riding
For safe riding, passengers are required to use seatbelts. If you need assistance, ask the driver.

Service Days and Hours
Service is available Monday through Saturday, 8 am to 6 pm. Call (203) 299-5180 (Voice) for more information.

Comments and Complaints

We want to ensure that your ride with us meets your travel needs and is safe and reliable. We welcome your comments, complaints and compliments.

To learn more about our services or to let us know of any problems you experience or questions you may have, you can write to us in this "contact us" section of this web-site. Please email us at CustomerService@norwalktransit.com

Or you may write us or visit us at:

Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854

Or You can also call us at 203-299-5180.

We will log all your comments and follow-up with a response, if one is required, within a reasonable period of time. If your complaint is related to the Americans with Disabilities Act (ADA) or your civil rights under Title VI, please go to the ADA complaint form or the Title VI complaint process and follow the directions.

All customer complaints, including ADA and Title VI will be coordinated by the:

Manager of Planning and Marketing
Norwalk Transit District
275 Wilson Avenue, Norwalk, CT 06854
203-852-0000 extension 2164


Norwalk | Westport | Stamford


<<Services for the Elderly & People with Disabilities

ADA Eligibility Form>>

Fare tickets are valued at $3.00 individually or discounted at 10 tickets for $24.00.
One-way trip across one town line - Two tickets.
One-way trip across two or more town lines - Three tickets.

Reserve Your Ride, Call:
(203) 299-5180 (Voice)
between 8 a.m. and 5 p.m., the day before your trip or earlier.

Regular Hours

8 am - 6 pm

No Service On:
Sundays or Holidays

More Info, Call:
(203) 299-5180 (Voice)



Norwalk Transit District | 275 Wilson Avenue, Norwalk, CT 06854 | 203-852-0000
© 1999 - 2010, Norwalk Transit District. ALL RIGHTS RESERVED.