Services for Seniors | Stamford Senior Transportation (SST)
Stamford Senior Transportation service is available to seniors in Stamford who are at least 60 years of age and wish to travel to designated shopping centers and nutrition sites. The City of Stamford funds this service and contracts with the Norwalk Transit District to provide the door-to-door paratransit service.
Before using this door-to-door service, you must complete the ADA Eligibility Certification Request form. This form is used for all door-to-door services provided by the Norwalk Transit District. Although it may seem that all portions are not applicable to the service for seniors, it is important that you complete the entire form so we can provide you with the best possible service. Mail the completed form to the:
Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854
Download ADA Eligibility Form>>
Upon receipt of your completed form we will contact you to verify information provided if necessary. You will then receive your identification card and a service description brochure in the mail.
Fare tickets are valued at $3.00 individually or discounted at 10 tickets for $24.00. Stamford Senior Transportation (SST) passengers pay one fare ticket for a one-way trip within Stamford.
Purchasing Fare Tickets
Fare tickets must be purchased in advance as the drivers do not accept cash. Fare tickets must be given to the driver before boarding the vehicle. Transportation will not be provided without the proper fare ticket.
Fare tickets may be purchased in person or by mail at:
Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854
(make checks payable to Norwalk Transit District in the exact amount)
Or over the phone using a credit card (Visa or Mastercard). Call (203) 299-5160 for more information.
For your convenience, fare tickets may also be purchased at the following location in Stamford:
Stamford Government Center - Lobby
888 Washington Boulevard
Using the Service
Reserve Your Ride
(203) 299-5180 (Voice)
Monday through Friday, between 8 am and 5 pm, a minimum of three days before your trip or earlier.
Certified passengers may use the SST door-to-door service for the following purposes and to the following destinations:
Nutrition Trips: to and from Montseratt, Quintard, Stamford Government Center, Over 60 Club and the Jewish Community Center, Monday through Friday.
Group Shopping Trips: to and from Stamford’s Grade A and Stop & Shop on Tuesday and Thursday; and to WAL-MART in Norwalk once a month.
Tell the dispatcher the trip purpose, the day you need service, your ID card number or your name, and the pick-up and destination addresses.
Passengers should plan to be ready 15 minutes before their scheduled pick-up time and have their fare tickets in hand. Once passengers receive their ID card in the mail, it is a good idea to keep it on their person while using the service.
Driver Wait Times
To avoid delaying other passengers, drivers can only wait 5 minutes for passengers on all outgoing and return trips.
Traffic delays or other problems may sometimes result in an unavoidable late pick-up. Please wait at least 15 minutes after your scheduled pick-up time before calling us to inquire about your ride. We will make every effort to pick you up on time.
Trip changes or requests for service cannot be made with the driver. All trip scheduling and destination changes must be made by calling the dispatcher prior to your trip.
You must notify us of your cancellation at least 2 hours before your scheduled pick-up time so that our vehicles will be free to serve other passengers. Cancellations not made in accordance with the above will be treated as a "no show".
Misuse of Service
The Norwalk Transit District reserves the right to deny service to passengers who chronically misuse the service. Passengers who have more than 3 "no shows" during a month may have their riding privileges suspended for one month. This rule will not apply to weather-related cancellations.
Ice and Snow
If at all possible, please keep your entry way and driveway clear of ice and snow. This will make it safer for our vehicles to get to you.
As a courtesy to others, smoking, eating or drinking on vehicles is prohibited at all times.
Please help us by not offering tips to drivers as they cannot be accepted.
Norwalk Transit District is committed to serving persons with disabilities. We back this commitment by providing services that make public transportation both easy and affordable for persons with disabilities.
The Americans with Disabilities Act (ADA) specifically provides that transportation entities are required to make service related reasonable modifications and accommodations to policies, practices, and procedures, to avoid discrimination and to ensure that any individual’s disability does not preclude her/him from having full access to our services. If you would like to request a reasonable modification or if you want to find out more about reasonable modifications call (203) 299-5180 and follow the process below:
Once we have gathered this information, we will work with you to provide a reasonable modification.
- Indicate you are requesting a reasonable modification to use a Norwalk Transit District service
- Give your name and any other pertinent contact information
- Tell us which service you are using (bus, shuttle or door-to-door services) or access to our facility
- Provide the specific details of the modification request
The door-to-door transportation service has a diverse fleet of vehicles and drivers receive intensive training in defensive driving and sensitivity to the special needs of the elderly and persons with disabilities. However, they do not enter homes and do not go beyond the lobby of a building.
Personal Care Attendants and Companions
If you have a personal attendant/aide accompanying you on a trip, please let us know when reserving your ride. That person may ride for free. They must be picked up and dropped off at the same location as you and must be capable of providing any assistance you require. Companions may accompany you but must pay the appropriate fare ticket for the trip.
Please limit the number of shopping bags/ carry-ons to no more than five. Drivers will be happy to assist you with loading and unloading your packages to the door.
For safe riding, passengers are required to use seatbelts. If you need assistance, ask the driver.
Service Days and Hours
Service is available Monday through Friday between 8 am and 4 pm, however group trips are at designated times. No service is available on the following holidays: New Year’s Day, Martin Luther King, Jr. Day, Lincoln’s Birthday, Washington’s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and the Friday after, Christmas Eve, and, Christmas Day. Call (203) 299-5180 (Voice) for more information.