Norwalk Transit District Employment Opportunities

The Norwalk Transit District is an Equal Employment Opportunity Employer.

The Norwalk Transit District welcomes applications for driving positions year round. When drivers are needed, either for our fixed route services or our shuttle and door-to-door services, we schedule a test and invite all those who have submitted an application since the last test. After training, most drivers start as part-time employees and are offered full time jobs as they become available.

The Transit District welcomes applications for mechanics year round as well. There are five levels of maintenance personnel so there is ample room for advancement in our state of the art facility.

Supervisory and administrative positions
These positions are advertised and filled when a vacancy occurs. When a vacancy occurs you will find it advertised here.



Reports To:  Chief Operating Officer

Description of Work:
This position is responsible for the overall management of Norwalk Transit District’s (NTD’s) maintenance department which includes the development of policies and procedures, programs, and initiatives to ensure safe, cost effective and efficient management of NTD’s revenue and non-revenue fleet and facilities and related equipment.  This position manages the department’s capital and operating budget; manages the warranty program of new equipment, systems and contractual services to maintain equipment and facilities.  Plans, directs and coordinates workload and establishes priorities in the maintenance, repair, overhaul and cleaning of mass transit vehicles and facilities.  Oversees subordinate supervisory personnel engaged in vehicle maintenance.  Reviews daily reports and logs to ensure that maintenance activities are carried out effectively and efficiently.  Drafts specification for shop equipment and vehicle modification.  Responsible for oversight of asset management and purchasing of vehicle parts and inventory.  Participates in activities relative to labor relations such as discipline and grievance hearings.  Responsible for OSHA compliance.

Minimum Qualifications:
Bachelor’s degree from an accredited college or university with major course work in vehicle maintenance, mechanical/electrical engineering, business administration or a related field and ten years of experience in transit or diesel maintenance management to include five (5) years of staff supervisory experience.  Supervisory experience in a maintenance union environment required.  Excellent working knowledge of MS Word, Excel, Windows-based programs and interpersonal and communication skills.  Ability to use maintenance reporting software and programs and ability to recommend program modification when needed.  Ability to plan, research or investigate technical issues and prepare clear and concise oral and written reports which will include recommendation for effective solutions.  Fully knowledgeable of the occupational hazards and safety precautions of the maintenance trade including storage and handling of combustible or other hazardous materials, preventive maintenance policies and methods. 

Job Summary/Duties:
This is responsible managerial, supervisory, technical and administrative bus maintenance and facility work involving the overall direction of the bus maintenance and all facilities and related systems at the Norwalk Transit District.   The Director is responsible for managing, through subordinate supervisors, the day-to-day bus maintenance and for planning and developing the resources required to accomplish an effective bus and facilities maintenance program to provide service to meet established schedule requirements.   

Employee works in accordance with established guidelines and administrative policies but will be required to modify specific applications to meet varying work situations. Establishing and monitoring standard repair times, analyzing and maintaining a wide variety of statistics.   Incumbent's performance will be measured by the effective and efficient management of the maintenance department, budgetary efficiency and achievement of operating goals and objectives as of cohesive team effort, and other service standards established by NTD.

Directs the maintenance foreman and all maintenance personnel in the implementation and administration of the programs necessary to provide the required NTD service. Ensures that maintenance requirements are well planned for and that the established preventive vehicle maintenance program and objectives are attained.

Develops budgetary proposals for bus and facilities maintenance program taking into consideration prior operating experience, projected operating levels and objectives, and established operating criteria. Comments on collective bargaining agreement proposals, suggesting elements to enhance operations.

Reviews daily and other reports (accidents, violations, complaints, absenteeism and workers' compensation,) to ensure work is accomplished properly and effectively, and within established guidelines. Ensures the facilities are properly maintained in a constant state of good repair, and plans and oversees major facility maintenance activities.

Evaluates and discusses performance with subordinate personnel recommending laudatory or disciplinary action as appropriate. Discusses complaints and grievance with employees or their representatives in accordance with established collective bargaining agreements and sound human resources practices.

Maintains responsible community relations with the property owners surrounding the facilities; stays abreast of significant maintenance developments in field of business that could be of future benefit to the NTD. 

Prepares various reports related to activities; performs related duties as required. 

May work variable work hours and responds to emergency situations as an “essential employee”.

Performs related duties as required.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

This posting is an announcement of a vacant position under recruitment. Resumes will be accepted until July 24, 2015 and should include minimum salary requirements.   



Reports to: Manager of Transportation Operations

General Description:

Norwalk Transit District’s Paratransit Specialist is responsible for managing the day to day activities of the Paratransit Department including, but not limited to the Department’s efficiency and effectiveness. This position is responsible for the ADA eligibility assessments, key input of operator assignments, reporting, operational budgeting, technology, communication systems and staffing.

Position Responsibilities:
ADA Eligibility Assessment Certifications

  • Determines eligibility through a thorough understanding of the applicant’s functional capabilities, interpretation of the regulatory guidelines of the ADA, policies, practices and procedures.
  • Develops screening tools (or modifies existing tools) to perform eligibility assessments which determine the functional capabilities of individuals to use NTD’s fixed route services. 
  • Assesses and determines if the applicant’s mobility device (wheelchair or scooter) can be accommodated on NTD’s Bus and Paratransit vehicles, and the applicant’s ability to use the device to maneuver vehicle accessibility features (securement areas, etc.).
  • Assesses and determines the ability of applicant to ambulate with or without mobility aid to travel to, from, transfer and complete trips on accessible fixed-route service.
  • Identifies all circumstances in which applicant has the potential to use fixed route services based on assessment results and prepares detailed written reports on eligibility assessment findings to include all recommendations for use of fixed route services.
  • Maintain accurate and timely applicant/rider database records.
  • Perform rider recertification timely and organized.
  • Correspond with applicants and affiliated organizations as necessary.
  • Attend eligibility appeals hearings as necessary.
Administrative Support
  • Analyzes regular and ad hoc service delivery reports for accuracy, performance, compliance, potential issues and future service delivery trends.
  • Makes recommendations regarding operations, policies and procedures.
  • Become proficient in computer aided dispatch and associated software.
  • Prepares, maintains and updates system data and produces custom and formatted monthly reporting.
  • Facilitates complaint investigation and resolution.
  • Provides information and assistance to internal and external customers as required.
  • Operates a variety of office equipment.
  • Assist dispatchers in daily intake of reservations and scheduling in times of need.
  • Monitors dispatch phone queues to ensure a high level of customer service to external customers.

Position Requirements:

  1. Possession of a High School Diploma/GED.  A college degree or other preparatory technical, managerial/supervisory, facilitation and communication skills training is highly desirable.
  2. A minimum of three (3) years of technical, managerial, or supervisory experience in public transportation is preferred. 
  3. Knowledge of public bus transit operations, the application of policies, procedures, rules, and the ability to model safe driving and customer service skills.
  4. Proficient in software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment.  The ability to quickly learn internal software programs. 
  5. The ability to prioritize projects and have excellent oral communication skills, interpersonal skills, tact and diplomacy, demonstrated ability to present information in a clear, well-organized manner, to provide step-by-step instructions and constructive feedback, and excellent written communications skills are essential. Ability to work both independently and in a team environment.
  6. Demonstrated knowledge of safe driving practices.
  7. Individual may be required to travel in the course of their daily work.
  8. Must be able to appropriately manage confidential information.


  • Excellent communication and negotiation skills.
  • Must be able to work in a team-oriented environment.
  • Must be able to work flexible hours and to sit for extended periods.
  • Knowledge of Microsoft Windows is required

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

This posting is an announcement of a vacant position under recruitment. Resumes will be accepted until July 17, 2015 and should include minimum salary requirements. 

All responses to these position announcements should be sent to:

Human Resources Department
Norwalk Transit District
275 Wilson Avenue
Norwalk, CT 06854



The Norwalk Transit is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

posted June 18, 2015



It has been and will continue to be the policy of the Norwalk Transit District that it will be an equal employment opportunity employer.  All employment decisions will be based solely upon an individual's qualifications and fitness for the position to be filled.  Towards this end, the Norwalk Transit District has reaffirmed this commitment with its updated Affirmative Action Plan dated September 2013.  The complete plan is available for public review at the Norwalk Transit District offices at 275 Wilson Avenue, Norwalk, Connecticut 06854.

An Equal Opportunity Employer




Norwalk Transit District | 275 Wilson Avenue, Norwalk, CT 06854 | 203-852-0000
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