The following is a list of frequently asked questions.  If the information you are looking for is not here please contact customer service staff at Norwalk Transit. 


How do I pay my bus fare?

Bus and shuttles fares can be paid in cash or with passes, tickets and Norwalk Transit tokens.

Passengers using a Door-to-Door or paratransit service must board with a pre-paid ticket.     


Where is my bus?

You can now track your bus in real-time and customize your alerts at www.mystop.norwalktransit.com.  Or download the free mobile app MyStop on iOS or Andriod devices. 

Para Transit.PNG

I have a disability that prevents me from using the city bus.  Is there any public transportation services available to me?

Yes.  Learn more about our door-to-door and paratransit services to see if you may qualify.  


I use a wheelchair or mobility device.  Can I ride the bus?

Yes. All vehicles operated by Norwalk Transit or services provided on behalf of Norwalk Transit are accessible by wheelchair and other mobility device.  

When and where can I use transfer tickets?

¿Cuándo y dónde puedo usar los boletos de transferencia?

Transfer Tickets Are Accepted At The WHEELS Hub “ONLY”.

Los boletos de transferencia son aceptados en el centro de WHEELS SOLAMENTE!