Via Terms of Service
Norwalk Transit District
Terms of Service
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Section 1- Introduction
These Terms of Service (“Terms of Service”) govern the access or use by you of applications, websites, content, products, and services (the “Services”) made available by Norwalk Transit District, a transit district operating in the state of Connecticut (“Norwalk Transit,” “The District”, “we,” or “us”). PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
Your access and use of the Services constitutes your agreement to be bound by these Terms of Service, which establish a contractual relationship between you and Norwalk Transit. If you do not agree to these Terms of Service, you may not access or use the Services. Norwalk Transit may amend these Terms of Service from time to time. Amendments will be effective upon Norwalk Transit's posting of such updated Terms of Service at this location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms of Service, as amended.
Section 2 - The Services
The Services constitute a technology platform that enables users of the Norwalk Transit “Wheels2U” mobile app (the “App”) to, among other things, request, schedule, and pay for rides (currently no cost for service) provided through the Norwalk Transit “Wheels 2U” program. Unless otherwise agreed by Norwalk Transit in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.
The geographic region and hours of operation were selected based on the Service’s pilot program with the City of Norwalk, and our anticipation of demand for the Service and have no discriminatory rationale or intention.
Section 3- Eligibility to Use the Service
By using the Norwalk Transit “Wheels2U” app, you represent that you are at least 12 years of age or older, as per Norwalk Transit’s rider age policies. If you have any questions regarding using this service, please contact us at wheels2U@norwalktransit.com.
Children are required by law to use a child safety seat, a booster seat, or other safety restraint system based upon age and weight. The specific requirements are as follows:
Children Who Fall Under Two Categories: In some cases, a child’s weight and age may fall under two different categories. In these cases, a child must be transported in a car seat that is an option under both applicable categories. Therefore, in effect, the more restrictive requirement applies. Put differently, a child must meet both the age and weight criteria under a category in order to use the less restrictive car seat option. For example, a boy who is 18 months old and weighs 32 pounds falls under Category 1 (rear-facing seat with five-point harness) because he is under age two. He also falls under Category 2 (front facing or rear-facing seat with five-point harness) because he is between 30 and 39 pounds. Although the boy has two car seat options based on his weight, he has only one based on his age. Therefore, the only way to comply with the law is to use the seat that is an option under both categories: a rear-facing seat. He may not use a front-facing car seat until he turns two.
An adult is responsible for providing such safety equipment and for securing it, and the child, in the Norwalk Transit Wheels2U vehicle. For this reason, all children age 12 and under are required to travel with an adult. Norwalk Transit is not responsible for the safety of the child safety seat or booster or for its proper securement.
Agent of a Company, Entity, or Organization. If you are using the Service on behalf of a company, entity, or organization (collectively “Organization “), then you represent and warrant that you:
1. are an authorized representative of that Organization;
2. have the authority to bind that Organization to these Terms; and
3. agree to be bound by these Terms on behalf of that Organization.
Section 4 - Your Account and Log-In Credentials
To use the Service, you may need to log-in by providing a username, password, and cellular phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behavior of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service.
You are responsible for your log-in credentials and for keeping your information accurate. You are responsible for any activity resulting from the use of your log-in credentials on the Service. You represent and warrant that the information you provide to the District upon use of the Service and at all other times will be true, accurate, current, and complete.
You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify the District by e-mail to wheels2U@norwalktransit.com. You will be solely responsible for the losses incurred by the District and others due to any unauthorized use of your account.
When you choose to set up your Account to electronically pay (currently there is no cost for use of the service), you will also be required to provide a valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date information may result in service suspension. You grant Norwalk Transit the right to provide any information you submit to third parties for purposes of facilitating the completion of any transactions initiated by you or on your behalf.
There is a risk that unauthorized third parties may engage in illegal activity, such as hacking into Norwalk Transit’s security systems or Norwalk Transit’s contracted vendors' security system, or by intercepting transmissions of personal information over the Internet. Norwalk Transit is not responsible for any data obtained by third parties in an unauthorized manner.
Section 5- License
Subject to your compliance with these Terms of Service, Norwalk Transit grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the App on your personal mobile device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Norwalk Transit and Norwalk Transit’s licensors.
Although Norwalk Transit strives to provide content, information, and related materials that are both useful and accurate, the nature of the data and other information available via the Services is subject to frequent change. Accordingly, the content, information, and related materials available via the Services may not be up-to-date, accurate, or complete at all times.
Section 6 - Code of Conduct
In connection with your use of the Services, you agree that you will not:
· Restrict or inhibit any other user from using the Services, including, without limitation, by means of “hacking” or defacing any portion of the Services;
· Use the Services for any unlawful purpose;
· Transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive or malicious nature;
· Modify, copy, change, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services;
· Remove any copyright, trademark or other proprietary rights notices contained on the Services or “frame” or “mirror” any part of the Services;
· Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents without our prior written consent; or
· Take any action that imposes or may impose an unreasonable or disproportionately large load on our (or our third party providers') infrastructure.
Section 7 - Mobile Ticketing
A mobile ticket refers to a type of pass, purchased through the App using an Apple, Android or Windows smartphone or mobile device. The security of your mobile device or pass is your responsibility. Norwalk Transit does not offer any mobile ticketing at this time.
Section 8 - Consent to Receive Emails and Text Messages
By creating an Account, you agree that the Services may send you informational emails and text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving emails and text (SMS) messages from Norwalk Transit at any time. You acknowledge that opting out of receiving emails or text (SMS) messages may impact your use of the Services.
Section 9 - Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Application and any updates thereto. Norwalk Transit does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Section 10 - Disclaimer
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NORWALK TRANSIT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NORWALK TRANSIT MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
Section 11 - Limitation of Liability
NORWALK TRANSIT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF NORWALK TRANSIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NORWALK TRANSIT SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF (1) YOUR USE OF OR RELIANCE ON THE SERVICES; (2) YOUR INABILITY TO ACCESS OR USE THE SERVICES; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED ON OUR OR OUR AGENTS' SERVERS; OR (4) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF NORWALK TRANSIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NORWALK TRANSIT SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND NORWALK TRANSIT’S REASONABLE CONTROL. IN NO EVENT SHALL NORWALK TRANSIT’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500).
The foregoing notwithstanding, you acknowledge that Norwalk Transit is a transit district operating in the State of Connecticut and that Norwalk Transit is subject to and shall comply with the applicable provisions of the Connecticut Tort and Negligence Laws and the remedies authorized therein regarding claims or causes of action that may be asserted by third parties for accident, injury or death.
Section 12 - Indemnity
You agree to indemnify and hold Norwalk Transit and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of these Terms of Service; or (iii) your violation of the rights of any third party, all without, however, waiving any governmental immunity available to Norwalk Transit under Connecticut law.
Section 13 - Termination
These Terms of Service shall remain effective until terminated in accordance with its terms. We reserve the right to immediately terminate these Terms of Service, and/or your access to and use of the Services or any portion thereof, at any time and for any reason, with or without cause. Additionally, we reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Services at any time, with or without notice to you. Upon termination of these Terms of Service, your right to use the Services shall immediately cease. You agree that Norwalk Transit may immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files.
Section 14 - Choice of Law
These Terms of Service and the rights and obligations of the parties under these Terms of Service will be governed by, and construed and interpreted in accordance with, the laws of the State of Connecticut, excluding its rules of conflicts of law. Any and all obligations under these Terms of Service are due in Fairfield County, Connecticut and the parties hereby irrevocably consent to the jurisdiction of the courts in Norwalk, Connecticut with respect to all disputes arising out of these Terms of Service.
Section 15 - Notice
Norwalk Transit may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to the address in your Account, if you provided one. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Norwalk Transit, with such notice deemed given when received by Norwalk Transit, at any time by first class mail or pre-paid post to Norwalk Transit District, 275 Wilson Avenue, Norwalk, Connecticut 06854.
Section 16 - General
You may not assign these Terms of Service without Norwalk Transit’s prior written approval. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you and Norwalk Transit as a result of this agreement or use of the Services. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Norwalk Transit's failure to enforce any right or provision in these Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Norwalk Transit in writing.
This policy is effective as of August 29, 2019.